Pickup, allergens, and cancellations

Pickup and delivery dates and times are confirmed after your order or inquiry has been reviewed. Please arrive during your confirmed pickup window so your cookies can be received fresh and in the best condition.

If you are running late or need to adjust your pickup time, please contact Lacey as soon as possible. Availability may vary depending on the order type, production schedule, and date requested.

Custom and corporate orders are not considered finalized until Lacey confirms the order details, availability, and any required payment or deposit information.

Cookie Lane & Co. proudly offers vegan, dairy-free, and gluten-friendly options, and customers should clearly share any allergies or dietary needs before placing an order.

Treats may be prepared in a kitchen that handles common allergens such as wheat, dairy, eggs, soy, peanuts, and tree nuts. Because of this, Cookie Lane & Co. cannot guarantee that any item is completely free from cross-contact unless specifically confirmed in writing.

If you or your guests have a severe allergy, please contact Lacey before ordering so she can review what is possible for your request.

Cancellations and rescheduling requests are reviewed based on the order type, date, and how much preparation has already been completed.

Custom and corporate orders often require planning, ingredient purchasing, and preparation in advance. Because of this, deposits or payments may be non-refundable once work has begun or materials have been purchased.

If you need to cancel or reschedule an order, please contact Lacey as soon as possible. She will review the request and confirm the available options.